The Texas Funeral Service Commission concluded its investigation of Rylan C. Scott Funeral Services earlier this month. The sanctions are the latest to be leveled against the small Stafford operation that has already faced previous fines for deceptive practices and poor customer service.
Leslie Robinson once paid Scott $2,000 to have her mother’s remains cremated. But she waited over six months for an urn of ashes that was never delivered. Instead, Leslie received them in a box that was handed to her late one night in the parking lot of a southeast Houston gas station.
“No one deserved to be treated like that,” she said.
Robinson’s account led to the state’s latest investigation.
Scott could not be reached for comment. It appears his Stafford operation has gone out of business.
Robinson said she’s relieved to know that what happened to her won’t happen to someone else.
“I don’t ever want him to practice again. I want him gone,” she said.
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